The goal of this project is to increase the Net Promoter Score (NPS)

The goal of this project is to increase the Net Promoter Score (NPS)

I highlighted only the things that you need to do in that document. Use this document (verizon history) in the essay. I want this to be VERY SPECIFIC, not just general ideas. The goal of this project is to increase the Net Promoter Score (NPS) and of course to

I highlighted only the things that you need to do in that document. Use this document (verizon history) in the essay. I want this to be VERY SPECIFIC, not just general ideas. The goal of this project is to increase the Net Promoter Score (NPS) and of course to make more profit for the company. I also attached the guidelines and in the bottom it has the rubric. Just do the ones that I highlighted. Please do not mentioned about COVID stuff. I also added my work for the executive summary. Use that as a guide. I am willing to pay more than this, just make this A .
Three things: 
1. SWOT
2. SCA
3. Issues and problems

Capstone Competition Challenge • Challenge: Create a “best in class” customer service operation. • Questions – • Who are the in-industry and out of-industry benchmarks? • Wireless telecommunications • “Subscription-services” Businesses • Is there an award or recognition that would provide a framework, beside ACSI? • ISO t0002 standard – International Organization for Standardization – Quality Management • Drucker Institute – WSJ/Management Top 250

Answer preview for I highlighted only the things that you need to do in that document. Use this document (verizon history) in the essay. I want this to be VERY SPECIFIC, not just general ideas. The goal of this project is to increase the Net Promoter Score (NPS) and of course to

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